Frequently Asked Questions

Absolutely! Our designs are made for everyday wear, though we recommend taking them off before swimming, showering, or doing heavy workouts to preserve their finish.

Yes! Our pieces are crafted in 92.5% sterling silver, which is the standard for high-quality silver jewellery. It’s stamped with the 925 hallmark as proof of purity.

Yes — like all genuine 925 sterling silver, a bit of tarnish over time is completely natural. But here’s the good news: it’s a sign of real silver, and it can be easily polished back to its original shine ✨ A quick wipe with a silver cleaning cloth or a gentle clean at home is all it takes. To keep it shining longer, store your jewellery in the cloth pouch we provide — it helps protect it from air and moisture. With a little love, your silver will stay as beautiful as the day you got it 💫

Yes. Sterling silver is a great option for sensitive skin — it’s nickel-free and generally safe for daily wear.

No, IHA Fine Jewellery is not related in any way to IHA Designs. We are a completely separate brand, specialising in handcrafted 925 silver jewellery. IHA Designs is a clothing brand, and we do not share any ownership, team, or operations with them. If you've come across negative reviews or feedback related to IHA Designs, please note that they have no connection with us. For any queries about our jewellery or service, feel free to reach out directly — we’re always happy to assist!

You can reach us via Instagram DM, WhatsApp, or email at ihafinejewellery@gmail.com. We’re happy to help with anything — styling tips, sizing, or custom queries.

Yes, we accept returns or exchanges within 7 days of delivery, provided the item is unused and in original condition. (Note: Customised pieces are non-returnable.)

Yes! You can add a free handwritten gift message at checkout. We also offer luxury gift packaging on request.

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Standard delivery takes 3–7 business days, depending on your location. Custom orders may take longer, but we’ll keep you updated every step of the way.

All pieces come in our signature gift-ready box with a soft pouch inside — perfect for gifting or treasuring yourself. You can also add a handwritten note at checkout.

Silver loves being worn — but a little care keeps it shining bright for years. Store your jewellery in a dry, airtight pouch or box when not in use. (You can also use the cloth pouch that comes with our packaging — it's made to protect your piece!) Keep it away from water, perfumes, lotions, sweat, and harsh chemicals. Gently wipe it with a soft, dry cloth after wearing to remove any oils or moisture. Occasionally clean with a silver polishing cloth or mild soap and water — just ensure it's fully dry before storing. Avoid storing multiple pieces together to prevent scratches. Store each piece separately.